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But it's nothing for inexperienced users. I've tested years ago tools from Kroll Ontrack with good success on hard disks (I covered it within my German blog post Datenrettung mit Kroll Ontrack EasyRecovery – Teil 4). Only a professional data recovery service has a chance, to recover the lost files. It is currently not known whether this is an isolated case, but it makes much sense to me. When the customer contacted Microsoft support yesterday by telephone again to get the lost files back, he was only forwarded to professional data recovery companies – the customer would then have to bear the corresponding costs himself. There were no offers to restore deleted data. Within a chat history, Microsoft's German support always recommended only to reinstall the operating system. Here is what a affected German user found out after contacting Microsoft's German support (German computer site Golem had seen the support chat): Recently I got a comment within my German blog that disturbed every hope that the Microsoft support could really help. German support says: Contact a Data recovery specialist Woody Leonhard from askwoody already recommended the freeware Recuva on ComputerWorld, to recover the lost files (but that's risiky, and won't work on SSD). She asked if Microsoft could recommend tools that could restore the data.
#Windows 10 lost files after updates update
and claims support is not aware of tools – am skeptical about system restore comments as that should not b available immediately after a feature update unless something has changed? can u pls elaborate on what tools? /J4EWnvKYaJ MVP colleague Barb Bowman has already responded to Dona Sarkar on Twitter and expressed her scepticism. Based on this suggestion, there was always a rumor, that Microsoft has a 'secret data recovery' tool available in support. Sounds good: Just call Microsoft's support and probably send the device in for repair. This build is no longer available to download manually: /fvisQi1c8g
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They have the tools to get you back to a good state. #WindowsInsiders If you've run into the "missing files after update" issue for 1809/October 2018 Fall update, please call our support line. Dona Sarkar, representing Microsoft's Insider Program, has published the following tweet. And they promised help to those affected.
#Windows 10 lost files after updates windows 10
Microsoft stopped the rollout of Windows 10 V1809, and explained the incident later. The problem: There was a serious bug in the Windows 10 build 17763.1: Some users lost their user folders after installing the update. And there are reports that some users were offered the feature update automatically. People who searched for updates received this new build. On October 2, 2018, Microsoft released the feature update to Windows 10 October 2018 Update (V1809). Windows 10 V1809 feature update deleted all user data